Policies
Observed Holidays
- New Year's Day
- Martin Luther King Day
- Memorial Day
- Labor Day
- Veteran's Day
- Thanksgiving Day
- Day after Thanksgiving
- Christmas Day
Hours of Operation
Normal hours of operation are Monday through Friday 8:00 A.M. to 5:00 P.M.
Special Bootcamps may also include Saturday and Sunday classes from 8:30 A.M. to
5:00 P.M. Special Note: Some special classes may extend beyond the 5:00 P.M.
time frame. Classes may also be arranged to accommodate the special requirements
of students or instructors.
Breaks and Lunch
Breaks are scheduled by individual instructors based on student needs and course
demands. One hour is scheduled for lunch, but this can be altered to allow
additional time. Frequent breaks are given throughout the day not only to allow
students to stretch, but also to allow them to check their email, phone
messages, and office related projects.
Attendance
All students are required to attend the prescribed number of hours for each class.
Any student who misses class time due to illness or a family emergency should inform
the instructor as early as possible. Provisions for make-up time will be determined
by the instructor. Each student has the opportunity to audit at no charge the same
version course they have previously taken for a period of one year, as long as that
course and version are still available at FLS. The audit policy is contingent on a seat
being available in the class. Any student who wishes to audit a course must contact
FLS at least one week in advance of the course. Students who audit a course must
bring their original course materials. If a student simply does not show up for
a class for which they are registered and they have not notified FLS, they may
be charged for the full price of the course.
Disruptive Behavior
Students attending FLS are expected to conduct themselves in a professional manner.
FLS reserves the right to ask any disruptive person to leave the training facility.
If the student is sponsored by an agency or a financial institution, a letter will
be sent outlining the reason the student was asked to leave the class.
Course Scheduling and Cancellation
Focus Learning Systems will do its best not to cancel a course, but we must
reserve the right to cancel or reschedule a course if our minimum required
enrollment is not met. If any course is cancelled or rescheduled, all students
will be notified as promptly as possible. Any company or individual who wishes
to cancel enrollment in a course will receive a full refund as long as they
notify FLS at least 10 business days prior to the course date. If cancellation
occurs less than ten days prior to the start date of the course, a 50%
cancellation fee may be charged to the company or individual.
Enrollment Cancellation
Any company or individual who wishes to cancel enrollment in a course will receive
a full refund as long as they notify FLS at least 10 business days prior to the
course start date. If cancellation occurs less than ten days prior to the start
date of the course, a 50% cancellation fee may be charged to the company or individual.
Satisfaction Guarantee
Our goal is not only to meet the expectations or our students, but to provide
them with information and knowledge even beyond their expectations. We have a
tremendous amount of respect for our students and will do everything possible to
support their goals. If a student feels that we have not lived up to their
expectations, we will work diligently with the student to resolve the situation
to their satisfaction.
Non Discrimination Policy
Focus Learning Systems shall actively promote equal opportunity policies and practices
conforming to laws against discrimination. Focus Learning Systems is committed to
non-discrimination with respect to race, creed, color, age, religion, disability,
marital status, sex, national origin, political opinions or affiliations, and veteran
status as protected under the Vietnam Era Veterans' Readjustment Assistance Act.
This commitment applies in all areas to students, faculty, administrative and professional
staff. Focus Learning Systems realizes that it must continue to intensify its concern
and devote itself to the elimination of conditions from which discrimination derive.
In this respect, Focus Learning Systems accepts the responsibility for solving problems
related to these matters.
License
Focus Learning Systems is licensed by the Commission For Independent Education,
Florida Department Of Education. Our license number is 2504. Additional information
regarding this institution may be obtained by contacting the Commission at:
Commission For Independent Education, Florida Department Of Education
325 W. Gaines St. #1414
Tallahassee, Florida 32399-0400
1-888-224-6684