ITIL Courses
IT Infrastructure Library is a collection of industry best practices for delivering
customer centric IT services at a justifiable cost. ITIL is internationally recognized
as the de facto standard for IT Service Management. It has the full support of industry
leaders such as Microsoft, IBM, Hewlett Packard, Computer Associates and the IT
Service Management Forum (itSMF).
In the 1980s, the British government instructed the CCTA (Central Computer and Telecommunications
Agency now known as the Office of Government Commerce, OGC) to develop an approach
for the efficient and cost effective use of IT resources. The aim was to develop
a framework that was vendor independent and based on observations of best practices
within the IT service industry. That project resulted in the creation of the IT
Infrastructure Library (ITIL) document series.
Through our association with ITSM
Academy, Focus Learning Systems provides all levels of certified ITIL Training.
All courses are EXIN Accredited and all instructors are industry experts with vast
amounts of experience. They prepare their students with practical skills as well
as the knowledge to pass the EXIN exams associated with each level.
ITIL Courses
Click on Course No. link to view full course description.
| IT 1001 | ITIL Foundations (Version 2) | Call | Call | Call | $1,395 |
| IT 1003 | ITIL Foundations (Version 3) | Call | Call | Call | $1,395 |
| IT 2001 | Practitioner: Release and Control (IPRC) | Call | Call | Call | $2,850 |
| IT 2003 | Practitioner: Support and Restore (IPSR) | Call | Call | Call | $2,850 |
| IT 4001 | ISO/IEC 20000 - Service Quality Management Foundation | Call | Call | Call | $1,595 |
| IT 5001 | ITIL Bridge Workshop - Foundations V2 to V3 | Call | Call | Call | $695 |